At EL News, we are committed to providing timely and efficient delivery of our magazines, both in print and digital formats. This Shipping and Delivery Policy outlines our procedures for delivering magazines and what customers can expect during the process.
1. Digital Magazine Delivery
1.1. Delivery Method
For digital magazine purchases and subscriptions:
- Once the purchase is confirmed, digital magazines are delivered electronically via the email address provided at checkout.
- You will receive a download link or login credentials to access the digital content immediately after payment.
1.2. Delivery Timeframe
- Instant Delivery: Digital magazines are available for immediate download upon payment confirmation. You will also receive an email with details of your subscription or purchase within a few minutes.
- If you experience delays in receiving the email or download link, please check your spam or junk mail folder, or contact our customer support team.
1.3. Access Issues
If you are unable to access your digital magazine, please contact our support team at elnewsofficial@gmail.com for assistance. Ensure that you provide your order number or subscription ID for quick resolution.
2. Print Magazine Delivery
2.1. Delivery Locations
We deliver print magazines to most locations within India. Please check the shipping availability at checkout for your specific location.
2.2. Shipping Charges
- Shipping charges for print magazines are calculated based on your location and will be displayed at checkout before you complete your purchase.
- Shipping fees may vary depending on the region and delivery speed chosen by the customer.
2.3. Delivery Timeframe
- Domestic Shipping: Print magazines will be shipped within [2-5 business days] after purchase, depending on your location. Delivery usually takes [5-10 business days] for domestic locations.
- International Shipping: For international orders, delivery may take [10-21 business days], depending on the destination country and customs processes.
2.4. Delivery Partners
We partner with reputable courier services to ensure that your print magazines are delivered safely and on time. Once your order is shipped, you will receive an email notification with tracking information to monitor the delivery status.
2.5. Delivery Delays
While we strive to meet our delivery estimates, delays may occur due to unforeseen circumstances such as weather conditions, customs clearance, or courier service issues. If your print magazine has not arrived within the estimated timeframe, please contact us at [Insert Contact Email] or [Phone Number].
3. Lost or Damaged Items
If your print magazine is lost or arrives damaged, please inform our customer support team within [7 days] of the expected delivery date. We will either send a replacement or issue a refund, depending on the situation.
To report a lost or damaged item, please provide the following:
- Order number or subscription ID.
- Photos of the damaged magazine (if applicable).
4. Incorrect Shipping Address
It is the customer’s responsibility to provide the correct shipping address at the time of purchase. If you realize that the shipping address provided is incorrect, please contact us immediately at [Insert Contact Email]. We will attempt to update the address before the magazine is shipped, but we cannot guarantee changes after the order has been processed.
5. Subscription Shipping
For print magazine subscriptions:
- Your magazine will be shipped on a monthly/quarterly basis (depending on your subscription plan).
- Delivery will follow the same timeframe and shipping terms outlined above.
- Tracking information will be provided for each shipment.